Client Guide
1. Booking & Cancellation Policy
All bookings require a R500 non-refundable booking fee, which can be used toward your treatment or product purchase.
Cancellations or rescheduling must be made at least 24 hours in advance to avoid forfeiting your booking fee.
Missed or late appointments may result in full charges or reduced treatment time.
2. Late Arrival Policy
If you arrive more than 10 minutes late, we may shorten or reschedule your treatment to avoid delaying the next client.
The full treatment fee still applies.
3. Consultation Policy
All new clients must start with a consultation. This helps us assess your skin or wellness goals before recommending treatments.
Consultations are booked via the app and are charged separately unless included in a treatment plan.
4. Medical Disclosure & Consent
Clients must disclose all relevant medical conditions, allergies, medications, and treatments before any procedure.
A consent form may be required depending on the service.
5. Product Use & Results Disclaimer
Results may vary based on skin condition, consistency, and individual response.
Clinics are not liable for adverse effects resulting from failure to follow homecare instructions or unauthorized product use.
All bookings require a R500 non-refundable booking fee, which can be used toward your treatment or product purchase.
Cancellations or rescheduling must be made at least 24 hours in advance to avoid forfeiting your booking fee.
Missed or late appointments may result in full charges or reduced treatment time.
2. Late Arrival Policy
If you arrive more than 10 minutes late, we may shorten or reschedule your treatment to avoid delaying the next client.
The full treatment fee still applies.
3. Consultation Policy
All new clients must start with a consultation. This helps us assess your skin or wellness goals before recommending treatments.
Consultations are booked via the app and are charged separately unless included in a treatment plan.
4. Medical Disclosure & Consent
Clients must disclose all relevant medical conditions, allergies, medications, and treatments before any procedure.
A consent form may be required depending on the service.
5. Product Use & Results Disclaimer
Results may vary based on skin condition, consistency, and individual response.
Clinics are not liable for adverse effects resulting from failure to follow homecare instructions or unauthorized product use.